Showing posts from October, 2017
Several months ago, I stopped in the Barbara Shaw shop on Emek Refaim in Jerusalem after I received an email advertising a bag that I liked. The tote bag was not in stock, but the salesperson offered to ship it to my house in Israel (I paid the cost of the bag and delivery upfront). When I called the store after several weeks had gone by without the delivery of a bag, the salesperson promised to send another one. When I called a second time as months had gone by and still no bag received, the store refused to do anything. Despite my request, I did not receive a refund nor a bag (and no proof of delivery). I have ordered items worldwide and have never faced a situation where a vendor has not delivered the product or a refund. Needless to say, I will not be patronizing Barbara Shaw gifts anymore!